About us

Spaak is a fast-growing start-up company building an AI platform for Public Affairs. By leveraging AI, Spaak enables professionals to monitor policy developments efficiently and improve the quality of their day to day work with policy analysis, stakeholder engagement and advocacy. 

We’re headquartered in Copenhagen, and are expanding across Europe, now having established a large Brussels office from where we help organisations navigate the evolving policy landscape with data-driven insights and automation. Founded in January 2024, we have successfully raised €1.5 million in an oversubscribed investment round from Scandinavian investors. Now the sails are set for international expansion.

Job description

As a customer success manager, you will be an integral part of our growing team to support the onboarding, services and success of our new customers in Brussels. Your mission will be to retain and grow existing ARR by ensuring customer satisfaction, driving successful renewals, and maximising value realisation. 

As a CSM, you will manage the post-sales relationship, own renewals and upsells, and act as the voice of the customer internally. You will collaborate closely with AEs to identify cross-sell opportunities and support overall account expansion.

Key responsibilities

• Owning a growing portfolio of customers from across sectors

• Building strong, trust-based relationships with key stakeholders across accounts

• Identifying and driving expansion and upsell opportunities to increase account value

• Leading renewal conversations with commercial acumen and minimal internal support

• Acting as a strategic advisor by aligning customer objectives with Spaak’s product development

• Running regular Business Reviews to showcase outcomes and influence stakeholders

• Proactively monitoring customer health metrics and acting on risks and opportunities

• Collaborating cross-functionally with Sales, Product, and Marketing as customer advocate

• Leveraging AI tools and automation to manage a high-value portfolio efficiently, streamlining reporting, enhancing customer engagement strategies, and accelerating insight generation to inform proactive decision-making

What you need

• Proven experience in customer success or any client-facing role

• Strong commercial instincts and ability to drive account growth independently

• Excellent storytelling and presentation skills to influence stakeholders at all levels

• Fluent in English and in another language

• Comfortable working with limited support infrastructure; proactive and hands-on

• High level of initiative, ownership, and organisational discipline

• Tech-savvy, strong communicator, team player, problem-solver 

Our current tech stack in this role:

• Close CRM

• Google Workspace

• Slack

What you’ll get

• An opportunity to become part of building a fast-growing business from the ground up

• A competitive salary

• Work experience in a fast-growing AI company and be part of an international team

• First-hand experience in EU public affairs and insight into how lobbying is shaping Brussels

• Expert colleagues in their field who are determined to build the best AI platform for public affairs

• An agile work environment, where it is encouraged to take smart risks

• Take part in a culture full of trust, support and loyalty, where respectful and open feedback is valued, and diversity is fully embraced

• A positive, open-minded, and innovative atmosphere

• Support in your professional development and personal career goals

How to apply

Please send your CV and cover letter to cyrille@spaak.ai. Successful applicants will be invited for an interview.