Terms of Service
Last updated: 21. April, 2026
Definitions
1.1 "Spaak" refers to Spaak Technologies ApS.
1.2 "The Agreement" refers to this agreement (Spaak’s Terms of Service), Order Forms, and any related agreements.
1.3 "The Product" and "Spaak Platform" refer to a software platform developed by Spaak, available at the domain app.spaak.ai or information delivered by e-mail. The platform includes various features, including, but not limited to, the “Monitoring” and/or “Legislative overview” and/or “Reports” features.
1.4 "Services" means the Spaak Platform and any other services provided by Spaak to the Customer under the Agreement.
1.5 "The Parties" collectively refer to the Customer and Spaak.
1.6 "Order Form" refers to a separate agreement signed by the Customer, specifying the Customer's purchase of the Spaak Platform, including, but not limited to, price, Subscription Period, and the number of Users.
1.7 "Effective Date" means the date on which the Customer accepts this Agreement or executes an Order Form, whether through electronic or physical signature or by clicking an “accept” button via a web form, or, if earlier, the date on which the Customer first accesses the Spaak Platform. The Agreement becomes legally binding on the Effective Date.
1.8 "Subscription Start Date" means the date specified in the Order Form on which the Customer’s access to the Spaak Platform commences and the Subscription Period begins. If no Subscription Start Date is specified in the Order Form, the Subscription Start Date shall be the Effective Date. The Subscription Start Date may not be more than six (6) months after the Effective Date unless otherwise agreed in writing.
1.9 "The Customer" refers to the entity, organization, or individual who accepts this Agreement or an Order Form on Spaak's website, or through a digital signature system, thereby entering into this Agreement with Spaak for the use of the Spaak Platform.
1.10 "User" refers to the individual who has access to the Spaak Platform as part of the Customer’s Subscription. The number of Users associated with an Account corresponds to the number specified in the executed Order Form.
1.11 "Subscription Plans" refer to various available levels of functionality and pricing for access to the Spaak Platform.
1.12 "Subscription Period" refers to the time period beginning on the Subscription Start Date and continuing for the duration specified in the Order Form during which the Customer commits to the subscription for the Spaak Platform. Each renewal period under § 7 shall constitute a new Subscription Period commencing on the day immediately following the expiration of the preceding Subscription Period.
1.13 "Term of the Agreement" refers to the period between the Effective Date and the last day of the current Subscription Period, or the date of Termination of this Agreement as per § 7 of this Agreement.
1.14 "Account" refers to the digital access account for the use of the Spaak Platform associated with the Customer. The number of Users associated with an Account corresponds to the number specified in the executed Order Form.
1.15 "User Content" refers to all data, software, documents, third-party services, and other content (including prompts), data, and information that the Customer's Users upload, submit, or otherwise make available via the Spaak Platform.
1.16 "Service Work" refers to scheduled maintenance or configuration activities performed by Spaak to improve or maintain the Spaak Platform.
1.17 "Support Services" refer to the reasonable assistance and technical support provided by Spaak to the Customer's Users regarding the use of the Spaak Platform.
1.18 "Service Levels" refer to predefined performance and availability standards that Spaak commits to meeting in order to enable the Customer's use of the Spaak Platform.
1.19 "Termination" refers to the end of this Agreement between the Customer and Spaak as per § 7 of this Agreement.
1.20 “Account Administrator" refers to the User appointed by the Customer who can, but is not limited to, managing, modifying, and adding the number of Users, inviting new Users, changing the Customer’s Contact Information, and other similar settings, and may be able to access logging and information about Users’ use of the Spaak Platform.
1.21 "Intellectual Property" refers to copyright, moral rights, trademark, trade dress, patent, trade rights, unfair competition, right to privacy, right of publicity, and other property rights.
1.22 "Beta Features" refers to services, features, or functionality that Spaak offers or makes available on a preview, beta, or early access basis
1.23 “User Output” refers to any content, results, responses, summaries, analyses, reports or other materials generated by the Spaak Platform in response to queries, prompts, instructions or User Content.
1.24 “User Data” refers to User Output and User Content combined.
Introduction
2.1 This Agreement sets out the general terms and conditions between the Customer and Spaak Technologies for the Spaak Platform.
2.2 By subscribing to the Spaak Platform via Spaak’s website or by accepting an Order Form, the Customer agrees to be bound by and comply with the terms of this Agreement.
2.3 The Agreement comes into effect on the Effective Date. The Agreement will terminate in accordance with § 7.
2.4 This Agreement, along with the Order Form, if any, and any other related agreements, constitutes the entire Agreement between Spaak and the Customer for the Spaak Platform and supersedes and replaces all prior Agreements and understandings, whether oral or written. Any ambiguities, conflicts, or inconsistencies between the individual Agreements constituting this Agreement shall be resolved in the following order of precedence:
The Order Form (if any);
The Data Processing Agreement (the "DPA");
This Agreement.
The Spaak Platform
3.1 The Spaak Platform is a paid software platform where the Customer gains access to some or all of the different features of the Spaak Platform.
3.2 Spaak may decide to modify the Spaak Platform by removing or adding new features in the future. By accepting this Agreement, the Customer acknowledges and agrees that the form and nature of the Spaak Platform may change without prior notice to the Customer; however, significant changes will be given 14 working days' notice by Spaak.
3.3 The Customer acknowledges and agrees that Spaak is not an analytics firm. The Customer is obligated to ensure the accuracy and correctness of the data originating from the Customer or Users when using the Spaak Platform. Spaak is not responsible for any loss the Customer may suffer from using the Spaak Platform if the data from the Customer or User is not accurate or correct.
3.4 Spaak offers one or various types of Subscription Plans for the Spaak Platform. Details of the Subscription Plans are available through sales meetings with employees of Spaak. The Customer has the option to change the Subscription Plan during meetings with Spaak employees, unless the Customer is subject to a Subscription Period in accordance with a separate Order Form.
3.5 The use of any Beta Features is optional. Beta Features are made available on an as-is and as-available basis in terms of both availability and functionality. Spaak gives no representation or warranty as to the availability, reliability, completeness, or performance of any Beta Features, and the warranties normally given by Spaak will not apply. The Customer recognises that Beta Features may contain defects, may not function as intended, and may experience interruptions or degraded performance. For clarity, Spaak’s obligations relating to Confidential Information, information security, Personal Data, and the safeguarding of User Data apply to Beta Features in the same manner as they apply to the Spaak Platform generally.
3.6 When you pay for Hamilton, we ask for your bank account details or similar details, so we can charge you for our service, calculate taxes due, and send you invoices.
Accounts, Users and Access
4.1 When entering into this Agreement, the Customer will gain access to the Spaak Platform through one Account.
4.2 When the Customer creates an Account and Users with Spaak, the Customer must provide information that is accurate, complete, and up-to-date at all times.
4.3 Users specified by the Customer can be appointed Account Administrators.
4.4 The Customer is obliged to ensure that the Users use and manage the Account in accordance with the Agreement.
4.5 One User is associated with one individual. Therefore, a license cannot be used by two individuals at the same time. If Spaak can document that two or more individuals are using the same User for the Spaak Platform, this will be considered the Customer's acceptance that Spaak can invoice for the number of actual Users (individuals) that Spaak can document are using the Spaak Platform for the relevant month.
4.6 Spaak may grant the Customer time-limited access to the Spaak Platform with a certain number of licenses intended to allow the Buyer to test the functionality and compatibility of the Spaak Platform in the Buyer's own environment ("Trial Access"). The scope of Trial Access may be limited to only include selected functionalities determined by Spaak. For Trial Access, the same terms and conditions apply as for regular sales and use of the Spaak Platform, including provisions on confidentiality, disclaimers, and data retention.
Payment Terms
5.1 The price for the Customer's purchase of access to the Spaak Platform is specified in either (i) an associated Order Form or, if not stated in the Order Form, (ii) as otherwise agreed between the Parties in writing, including through the Customer’s affirmative sign-up or enrollment in any applicable subscription plan offered by Spaak. The price can vary based on the number of Users, Subscription period, Subscription Plan and any other services or agreed elements.
5.2 Invoices shall be deemed received on the day following the date of issuance and are due net 30 days from the date of receipt or as otherwise stated on the invoice.
5.3 If Spaak does not receive the invoiced amount by its due date, Spaak may (at its sole discretion and without prejudice to any other rights or remedies available to it under this agreement): (i) apply late payment interest on the outstanding sums at an annual rate of 12 per cent, compounded monthly; and (ii) suspend the Customer’s access to the Spaak Platform until the outstanding sums have been settled in full, provided that Spaak has given not less than 10 business days' advance notice of such suspension and the defaulted amount remains unpaid at the end of that period. Where the Customer has a history of late payments, Spaak may further make any subsequent subscription renewal conditional on shorter payment terms. Notwithstanding clause (i) above, no late payment interest shall be charged on amounts that are the subject of a good-faith dispute raised by the Customer.
5.4 Spaak does not guarantee that the Customer's specific Subscription Plan will be offered indefinitely. Spaak reserves the right to change the prices, features, or options included in a particular Subscription Plan without notice, provided that such changes do not take effect until the Customer's next Subscription period.
Use of the Spaak Platform
6.1 The Customer declares and guarantees that the Customer is of legal age and has the legal capacity to enter into the Agreement. If the Customer enters into this Agreement on behalf of an organization or entity, the Customer and/or the specific authorized signatory used to accept this Agreement and/or Order Form represents and guarantees that he/she is authorized to enter into this Agreement and/or the Order Form on behalf of the respective organization or entity and bind them to the Agreement and/or the Order Form.
6.2 Under the Agreement, Spaak grants the Customer a limited, non-exclusive, revocable, non-transferable license to access and use the Spaak Platform during the term and solely for the purpose of the Customer’s internal business purposes.
6.3 Spaak does not review content uploaded to the Spaak Platform but reserves the right (but is not obligated) to remove any User Content that violates the Agreement or otherwise infringes third-party Intellectual Property Rights or applicable laws in jurisdictions where Spaak offers the Spaak Platform and/or is represented. The Customer acknowledges and agrees that Spaak does not verify, adopt, ratify, or sanction User Content, and the Customer agrees that the Customer assumes all risks associated with the Customer's use of their User Content.
6.4 The use of the Spaak Platform is solely the Customer’s responsibility and is at the Customer's discretion. The Customer acknowledges and understands that the purpose of the Spaak Platform is to make the process of analyzing political information more efficient for the Customer. Spaak will never apply the law to the Customer’s circumstances and/or act in the capacity of being a legal advisor. Spaak is not a law firm or legal consulting firm and does not provide services performed by a lawyer or other staff with legal accreditation. The content of the Spaak Platform is not specific, direct, or suggestive of a course of action but is solely advisory. As a result, the Customer accepts and acknowledges that the content of the Spaak Platform under no circumstances can be considered legal advice.
6.5 The Spaak Platform uses artificial intelligence and machine learning, which are probabilistic technologies. User Output produced through the Spaak Platform may in some situations be incorrect or incomplete and does not necessarily reflect real people, places, or facts. The Customer is responsible for evaluating the accuracy, completeness and suitability of any User Output for its use case, including by applying appropriate human review, and for ensuring that its use of User Content and User Output is lawful and does not infringe third-party rights.
6.6 For clarity, and without limiting the generality of Clause 6.5, User Output generated by the Spaak Platform shall not be treated as legal advice. Spaak is not a law firm, does not engage in the practice of law, and does not provide legal advice. Accordingly, Spaak assumes no legal responsibility for the User Output or for any information derived from the Spaak Platform, save as expressly provided in the Agreement.
6.7 Upon acceptance of this Agreement, Spaak will provide the Spaak Platform to the Customer in accordance with the information specified in the Customer's Order Form, for the use of the Spaak Platform and its content within the applicable limits.
6.8 Upon acceptance of this Agreement, the Customer will:
6.8.1 Cooperate with Spaak by providing information and materials that Spaak may reasonably require to enable the use of the Spaak Platform and ensure that such information is complete and accurate in all material respects;
6.8.2 Notify Spaak of any unauthorized use of which the Customer becomes aware;
6.8.3 Ensure that all Users of the Spaak Platform comply with the terms and conditions set forth in this Agreement, including but not limited to any Order Forms, documentation, guidelines, manuals, or policies for the use of the software;
6.8.4 Comply with all applicable laws and regulations in connection with the Customer’s use of the Spaak Platform, including but not limited to, data protection and privacy laws;
6.8.5 Use the Spaak Platform only in accordance with its intended use as described in the documentation, guidelines, manuals, and this Agreement, and not use the Spaak Platform for unlawful purposes or in a manner that may harm Spaak or third parties.
6.9 The Customer must not (and must not permit any third party to) directly or indirectly:
a) Rent, lease, copy, transfer, resell, sublicense, lease, share, or otherwise provide access to the Spaak Platform to any third party;
b) Modify or create a derivative of the Spaak Platform or any part of it;
c) Reverse engineer, disassemble, decompile, translate, or otherwise attempt to obtain or derive the source code, underlying ideas, algorithms, file formats, or non-public APIs for the Spaak Platform, except to the extent expressly permitted by applicable law, and then only with prior written notice to Spaak;
d) Break or circumvent security measures for the Spaak Platform, or configure the Spaak Platform to avoid incurring fees or otherwise interfere with the integrity, performance, or security of the Spaak Platform;
e) Exceed the usage limits specified in the Order Form without prior notice to Spaak and payment of the associated fees;
f) Access the Spaak Platform with the purpose of building a competing product or service or copying its features or user interface;
g) Use or allow the Spaak Platform to be used for any illegal or misleading purpose or in any way in violation of the Agreement;
h) Collect, use, and publish data that infringes on third-party rights, including privacy, publicity rights, and Intellectual Property.
Term & Termination
7.1 The Agreement takes effect on the Effective Date. The Subscription Period begins on the Subscription Start Date and continues for the duration specified in the Order Form. The Customer shall have no right to access the Spaak Platform prior to the Subscription Start Date, except where Trial Access has been expressly granted by Spaak. The Agreement remains in effect for at least the initial Subscription Period, or until Termination or Expiration in accordance with § 7 of this Agreement.
7.2 On the last day of the current Subscription Period, the Agreement will automatically be renewed at then-current, standard non-discounted price of the subscription to access the Spaak Platform for an additional period of 12 months unless one of the Parties notifies the other Party of its intention not to renew no later than thirty (30) days before the end of the then-current Subscription Period. The Customer’s notice of non-renewal must be sent to: support@spaak.ai. Any such non-renewal will be considered a Termination of the Agreement for the purposes herein.
7.3 Either party may terminate the Agreement, including any related Order Forms, if the other party:
a) fails to remedy any material breach of this Agreement (including failure to pay undisputed fees) within thirty (30) days after written notice detailing the breach;
b) ceases operations without a successor; or
c) if permitted by applicable law, seeks protection under any bankruptcy, insolvency, creditor arrangement, composition, or similar procedure, or if any of these procedures are initiated against the party (and not dismissed within sixty (60) days thereafter).
7.4 If the Subscription Period expires or the Agreement is terminated for any reason:
a) the Customer must pay Spaak any amounts accrued before and remaining unpaid as of the date of Termination or expiration, including for the billing cycle in which Termination occurs;
b) any and all of the Customer’s obligations to Spaak that accrued before the expiration date or date of Termination will remain;
c) licenses and usage rights granted to the Customer regarding the Spaak Platform and Intellectual Property will immediately cease;
d) the Customer must delete (or at Spaak’s request, return) any and all copies of any of the Spaak Platform code, templates, documentation, passwords, and any other Spaak confidential information in the Customer's possession.
Intellectual rights
8.1 No party’s ownership of, or any right, title, or interest in any Intellectual Property Rights or element existing before this Agreement takes effect (pre-existing material) will be changed, transferred, or assigned by virtue of this Agreement.
8.2 The Customer agrees that Spaak retains all rights, titles, and interests (including all Intellectual Property Rights) in and to the Spaak Platform, and all related or underlying documentation, technology, code, know-how, logos, templates, and everything provided as part of support for other services, and any updates, modifications, or derivative works of any of the foregoing (all considered Spaak's confidential information), and that Spaak reserves any licenses not specifically granted in this Agreement. The Spaak Platform is offered as an online, hosted product. Therefore, the Customer acknowledges and agrees that it does not have the right to obtain a copy of the software behind the Spaak Platform and that Spaak has exclusive rights to make updates, bug fixes, changes, or improvements to the Spaak Platform from time to time. Spaak reserves the right to modify or remove features of the Spaak Platform from time to time. If significant changes are made to the Spaak Platform, Spaak will provide the Customer with 14 business days' notice.
8.3 The Customer acknowledges that the Spaak Platform uses artificial intelligence, machine learning and shared underlying models, and accordingly:
a) queries, prompts, User Content or other inputs provided by the Customer may be identical or similar to inputs provided by other customers of the Spaak Platform;
b) due to the probabilistic nature of machine learning, User Output generated by the Spaak Platform may not be unique to the Customer, and the Spaak Platform may generate identical or substantially similar User Output for other customers of the Spaak Platform or for Spaak itself; and
c) queries, prompts, inputs and User Output associated with other customers of the Spaak Platform are not the Customer's User Content or User Output under this Agreement, and the generation by the Spaak Platform of identical or similar User Output for other customers shall not constitute a breach of this Agreement, including §9 (Confidentiality).
8.4 Spaak welcomes feedback, comments, ideas, proposals, and suggestions for improvements (together, "feedback") from the Customer (including its Users). The parties acknowledge that Spaak may make use of such feedback without restriction and without owing any compensation, and that any Intellectual Property Rights arising from it shall belong solely to Spaak. For clarity, no Intellectual Property Rights in any User Content shall pass to Spaak by reason of the Customer providing feedback, and Spaak shall use the feedback only in a way that does not identify, or reasonably permit the identification of, the Customer or its Users as its source.
Intellectual rights
9.1 Commercial information that the Parties may obtain or possess about the other Party shall be considered confidential and must not be disclosed to third parties without the prior written consent of the relevant party. Any confidentiality obligations of the Parties under this Agreement shall survive the termination of the Agreement indefinitely.
9.2 Notwithstanding §9.1, a Party may disclose the other Party's confidential information to those of its employees, directors, professional advisers (including attorneys and accountants), agents, subcontractors and consultants who (i) need to know the information for the purpose, performance or administration of this Agreement and (ii) are bound by written confidentiality obligations, or duties of confidentiality imposed by law or professional rules, that are no less stringent than those in this §9. The disclosing Party shall remain responsible for any breach of confidentiality by such persons as if such breach were its own.
9.3 The confidentiality obligation does not apply to information:
a) That becomes publicly available without fault on the part of the receiving party;
b) That a party obtains in good faith from a third party; and
c) That a party is required to disclose pursuant to applicable law or to fulfill its obligations and exercise its rights under the Agreement.
Transferability
10.1 The Parties are not entitled to transfer their rights or obligations under the Agreement to any third party without the prior written consent of Spaak. Any change in direct or indirect control of the Customer (whether occurring through the sale of controlling shares or otherwise) will be considered a transfer of the Agreement by the Customer, which requires Spaak’s prior written consent.
Indemnification
11.1 The Customer will defend, indemnify, and hold harmless Spaak, its representatives, directors, employees, suppliers, consultants, and agents from and against all damages, losses, and expenses of any kind (including reasonable attorney’s fees and costs) arising out of or in connection with:
a) The Customer's breach of the Agreements or any of them;
b) The nature and content of any User Content processed through the Spaak Platform;
c) Any activity that the Customer engages in, on, or through the Spaak Platform; and
d) The Customer's violation of any law or third-party rights.
Limitation of Liability
12.1 The use of the Spaak Platform is solely the Customer's responsibility. The Spaak Platform is provided "as is" and may be modified, updated, discontinued, suspended, or terminated at any time without notice or liability; however, for significant changes, Spaak will provide 14 business days' notice.
12.2 To the fullest extent permitted by law, Spaak disclaims all warranties, conditions and other terms, whether express or implied, statutory or otherwise, including any implied warranties or terms of merchantability, fitness for a particular purpose, satisfactory quality, accuracy, non-infringement and title. Spaak does not represent or warrant that the Customer's use of the Spaak Platform will be uninterrupted or error-free.
12.3 Spaak (or its affiliates, licensors, and suppliers) shall not be liable for any situation arising from or related to this Agreement, the Spaak Platform, or any of the websites operated by Spaak, or for any form of claim or action (whether in contract, negligence, strict liability, or otherwise) for:
a) Any loss of profit, contracts, revenue, business, business opportunity, data loss or corruption, goodwill, security breaches due to errors from third-party telecommunications and/or internet services, expected savings or revenue (whether direct, indirect, or consequential damages);
b) Any loss or damage arising in connection with liability to third parties (whether direct, indirect, or consequential);
c) Any matter beyond its reasonable control;
d) Any indirect, incidental, or consequential loss or damage; or
e) Damages in the aggregate for all claims exceeding the greater of (i) the amount paid to Spaak by the Customer (including during the 12-month period preceding the date the first claim arose) or (ii) €250.000, even if Spaak has been advised of the possibility of such damages. These limitations are independent of any other provisions in this Agreement and shall apply regardless of the failure of any remedy specified herein.
12.4 This Agreement shall not be construed as a limitation or exclusion of any party's liability to the other party for death or personal injury caused by negligence, fraud, or misrepresentation.
12.5 To be valid, any claim for damages under or in connection with this Agreement must be notified in writing to the other Party no later than 12 months from the date on which the claiming Party became, or ought reasonably to have become, aware of the event giving rise to the claim, and in any event no later than 12 months after the expiration or termination of the Agreement. Any claim not so notified shall be deemed waived.
Personal Data and Data Processing
13.1 The Customer owns all rights and interests in and to all User Data. Subject to this Agreement between the Parties, the Customer grants Spaak a non-exclusive, time-limited license to host, process, transfer, and display User Data as strictly necessary:
a) To deliver, maintain, update, and repair the Spaak Platform in a reasonable manner;
b) To prevent or address security or technical issues, including providing support; and
c) To comply with legal requirements, privacy policies, or as expressly permitted in writing by the Customer. If Spaak is required by law to disclose confidential information, Spaak will promptly provide the Customer with written notice before such disclosure.
d) To develop and improve the Spaak Platform based on feedback and usage data from the Customer, provided that such development and improvement does not infringe upon the Customer's rights and privacy;
e) To perform data analysis, research, and benchmarking with the intent to improve the Spaak Platform’s performance, functionality, and user experience, provided that such use does not involve disclosing User Data in identifiable form;
f) To support customer-specific features or services within the Spaak Platform, as specifically requested by the Customer, including customization of the user interface and functionality based on Customer preferences and usage patterns.
Severability
14.1 Unless otherwise specified in the Agreement, if any provision of the Agreement is declared invalid or unenforceable for any reason or to any extent, such invalidity or unenforceability shall not in any way affect or render the remaining provisions of the Agreement invalid or unenforceable, and the application of the affected provision shall be enforced to the extent permitted by law.
Waiver
15.1 Failure by Spaak at any time to enforce or exercise any rights or provisions of this Agreement shall not be construed as a waiver of any rights or provisions herein.
This agreement and Amendments
16.1 This Agreement constitutes the complete agreement between the Customer and Spaak with respect to its subject matter and purpose. It supersedes all prior agreements, side agreements, collateral warranties, side contracts, statements, assurances, representations, and understandings of any kind made by or on behalf of the Parties in relation to the same, whether oral or written.
16.2 Spaak may revise this Agreement (and the related Acceptable Use Policy and similar policies) by publishing the updated version on its website. All updates take effect upon publication, or upon receipt.
16.3 If the Customer reasonably believes that an update has a materially adverse impact, the Customer shall have 15 days from publication of the update, or from receipt of written notice, to raise the matter with Spaaak. If Spaak cannot resolve the Customer's concern (including by reinstating the previously agreed wording for the remainder of the applicable subscription period) within 15 days of the issue being raised, the Customer may terminate the Agreement without penalty on 5 days' notice, and Customer shall refund any prepaid but unused fees to the Customer.
Force Majeure
17.1 Neither Party shall be liable for any delay or failure to perform its obligations under this Agreement (except for payment obligations) if such delay or failure is due to causes beyond its reasonable control, including but not limited to strikes, blockades, war, terrorism, riots, natural disasters, failure or reduction of power or telecommunications or data networks or services, or actions by the government.
Governing Law and Jurisdiction
18.1 The Agreement and the relationship between the Customer and Spaak arising from or in connection with the Agreement shall be governed by Danish law. Any disputes arising from or in connection with the Agreement shall be subject to the exclusive jurisdiction of the Danish courts.
Governing Law and Jurisdiction
19.1 Notices required under this Agreement must be in writing and may be delivered via email to the other party at the address specified in this Agreement or in the Order Form.
19.2 Spaak shall provide significant notices in writing to the Customer via email to the address of the Contact Person as specified in the Order Form, or to the updated email address of the Contact Person in accordance with § 19.3 of this Agreement.
19.3 It is the Customer's responsibility to keep Spaak updated on any changes to the contact details of the Contact Person at the Customer's end. Notifications of updates to the Contact Person's contact details should be made in accordance with § 19 of this Agreement.
19.4 The Customer may send notices to Spaak via email at support@spaak.ai.